Refund policy
Refund Policy – Kinetic Moto
At Kinetic Moto, all sales are final. Due to the nature of our products and how orders are fulfilled, we do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or simply deciding that you no longer want the product.
By purchasing from Kinetic Moto, you agree to the following:
- No returns or exchanges are accepted for change of mind.
- No refunds will be issued because a customer no longer wants an item, ordered the wrong product, or changed their mind after placing an order.
- Customers are responsible for making sure a product is compatible with their setup before purchasing.
- Kinetic Moto is not responsible for issues caused by improper installation, misuse, modifications, accidents, or damage caused during use.
- Kinetic Moto is not responsible for compatibility issues when the customer has not confirmed that the product is suitable for their setup before purchasing.
- Orders cannot be canceled after they have been processed or shipped.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery at kineticmoto1@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and, if it is determined to be an error on our part, we may provide a replacement or another appropriate solution.
By completing a purchase through the Kinetic Moto Shopify store, you acknowledge that you have read, understood, and agreed to this refund policy.
CONTACT US
If you have any questions regarding your order or this policy, please contact us at:
Email: kineticmoto1@gmail.com